Customer Service Representative Waterworks Aquatics San Jose

Customer Service Representative

Full time • Waterworks Aquatics San Jose

Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.   

A Little About Us…

Waterworks Aquatics is a premier swim school with 22 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. 


Join Our Team! … Here’s Why:

  • Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
  • Advancement opportunities. We constantly are looking for strong individuals to join our leadership team! 
  • Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work.
  • Additional benefits. We offer our part-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.
  • We are considered apart of the education sector that will enable you to receive your COVID-19 vaccine!

We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn’t like that?

Job Description:

As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility.  You will be entrusted with building relationships with our families.  You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.


Primary Responsibilities:

  • Ability to create relationships with new and existing families that leads to customer loyalty and retention
  • Demonstrate empathy in your interactions with families
  • Register, schedule, take payments, and problem solve family accounts
  • Provide exceptional customer service in person and by phone
  • Encourage customers to purchase swim lesson packages
  • Work effectively in a team environment to support achievement of lesson registration goals
  • Maintain high customer satisfaction ratings based on explicit criteria set by the company
  • Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Recommend additional services to customers by understanding their needs
  • Maintain a clean and safe facility at all times
  • Boost morale and help maintain a positive work environment
  • Restock and clean all restrooms and shower/changing areas
  • Understand and showcase knowledge in all of our programs and facilities
  • Assist with time sensitive projects by deadlines given 
  • Provide effective rebuttals to customers who are looking to release their lesson schedule
General Qualifications:

  • Must be at least 17 years old
  • Must have at least 2 years of customer service experience
  • Minimum of a high school diploma
  • Able to exhibit a strong passion for helping others
  • Possess a strong background in customer service
  • Proficient in typing; at least 40 WPM
  • Ability to “close the deal” and acquire new families that are interested in our services
  • Ability to multi-task, prioritize and manage time effectively
  • Open to coaching and training to increase customer acquisition performance
  • Must have strong communication skills in person and over the phone
  • Must be able to showcase the ability to actively listen 
  • Must have the ability to adapt and respond to different types of personalities
  • Must always remain professional and courteous with customers
A Few Other Things We Look At:

  • We love people with a positive mindset who are fantastic team players
  • A strong conversationalist who can be personable and connect with people
  • Critical thinkers that can empathize with our families to ensure they have a positive experience with us 
  • Someone who is confident, adaptable, ambitious, and an achiever
  • People who are committed and reliable
  • Someone who is teachable, respectful, outgoing, and motivated 
  • Individuals who are open to receiving feedback and are always willing to learn
Important Safety Measures Taken:

  • Partitions in place to maintain social distancing
  • Reusable company facemasks issued to be worn in the workplace
  • All customers and employees will be responsible for taking their own temperature using our mounted, touch-free forehead thermometer.
  • EPA approved cleaning agent provided to clean shared surfaces on a regular basis
  • Professional deep cleaning performed on a nightly basis
  • Disinfectant and related supplies are available to all employees
Compensation: $21.00 - $26.00 per hour

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Your health comes first. We offer dental and vision plans to all our team members. Medical insurance is also available based on your time of service and work status. Life insurance, short-term and long-term disability insurance are options for you as well.
Work Life Balance
It’s about more than work. Providing you time for yourself is important to us. That’s why we offer paid time off so you can be the best version of you while at work. We also provide unpaid days off based on your time of service and the number of days you work per week.
Planning for the future is important. We offer a 401k matching program so that you’re able to invest in your future and be ready for life after work.
If you’re a student and are doing that balancing act between work and school, we’ve got you covered. We’re open over 70 hours per week, which gives you plenty of wiggle room to plan your work around your school schedule.
Personal Development
Our culture is only as strong as the people who make up the culture. We invest a tremendous amount of time and resources in developing you as a person and in your job. Ultimately, we keep a simple goal in mind. We want you to be the best version of yourself whether you’re at work or anywhere else.
Team Events
Why go to work everyday and not have some fun doing it? We offer team appreciation days, team sporting events (if you’re into the sport thing), and other really cool events that take place throughout the year. And of course, free food. Who doesn’t like that?